Frequently Asked Questions (FAQs)
We’ve compiled answers to some of the most common questions our clients ask about our BOC-3 filing services, application process, billing, and annual renewal requirements. Our goal is to make the filing process as simple and straightforward as possible by providing clear and helpful information in one convenient place. Before contacting our support team, we encourage you to review the frequently asked questions below—your question may already be answered and could save you time.
I need information on how to complete my BOC-3 filing
To submit a BOC-3 filing, you must have an active USDOT number and a pending operating authority application (MC or FF number). To begin the process, please complete our online BOC-3 application by clicking the link below. The application typically takes less than two minutes to complete.
Applications submitted on business days before 5:00 PM Mountain Time are generally processed within approximately 10 minutes. Once the USDOT confirms acceptance of your BOC-3 filing, a confirmation email will typically be sent within approximately one hour. Applications submitted after business hours, on weekends, or on holidays will be processed on the next business day.
To avoid delays, please ensure that all information submitted—including company details, contact information, and payment information—matches the information listed on the official USDOT registration for the company. In addition, payment must be submitted by the registered owner of the company or an authorized representative. If any discrepancies are identified between the submitted information and the USDOT record, or if ownership of the payment method cannot be verified, processing of the BOC-3 filing may be delayed until the information is corrected and verified.
I need information on how to complete my UCR filing
To submit an order for a UCR filing, you must have an active USDOT number that is registered as an interstate carrier and has an associated operating authority. This requirement ensures that your registration can be properly verified and processed in accordance with federal UCR guidelines.
To begin the process, please visit our online UCR application form by clicking the link provided below. The application is designed to be quick and straightforward and typically takes approximately two minutes to complete.
Once your order is submitted, our team will review and process it based on your DOT status and business information. Orders submitted on weekdays before 4:00 PM Mountain Time are generally processed the same day. Any submissions received after this cutoff time, or on weekends and federal holidays, will be processed on the next business day.
If additional verification is required based on your DOT record, processing times may vary slightly to ensure accuracy and compliance.
How do I update my primary payment information on my account?
To update your primary credit card on file, please visit our secure credit card update form on our website by clicking the link provided below. This form allows you to safely and efficiently update your payment information to ensure uninterrupted service and accurate billing for your account. Once your updated credit card details have been successfully submitted and processed in our system, a confirmation email will be sent to the primary email address associated with your account. This email serves as confirmation that your payment information has been securely updated and is now active for future transactions.
If any issues are detected during the update process or additional verification is required, our team may contact you to ensure the accuracy and security of your account information.
How do i cancel my BOC-3 Service with your company?
We are unable to accept or process cancellation requests submitted through this page, as we cannot verify your identity as the authorized representative for the account. To cancel your account, the following conditions must be met:
1- Operating Authority Status: Your operating authority must be revoked, inactive, or out of service. If your authority is still in active status, you must first file a new BOC-3 with another service provider. This step ensures that our information is removed from your operating authority record and that we are no longer listed as your designated process agent.
2-Written Cancellation Request: Once the BOC-3 has been updated or your authority is no longer active, you must submit a cancellation request via email. The request must be sent from the primary email address on file and include the following: (1) A clear reason for the cancellation, (2) Your DOT number and MC/FF number, and (3) cancellation request must be submitted to: contact[at]fmcsaprocessingagent.com
3-Confirmation & Final Steps: After we process your cancellation and terminate your subscription, a confirmation email will be sent to you. This email will contain important instructions on how to fully remove our name from the BOC-3 filing across all 50 states. Please note that canceling your subscription does not automatically remove our legal name and contact information from your BOC-3 filing.
To complete the process, you must respond to the confirmation email within 7 days. Failure to do so may result in incomplete removal of our designation.
Let Us Know If We Can Assist You
Do you have questions about your BOC-3 filing or need help to apply for your MC and DOT Numbers? Our team is here to assist you with fast, reliable support every step of the way.
Lets Keep In Touch
You can reach us by phone or email
We are always here to help our customers
When it comes to customer’s support, we are here to assist you to answer all your questions, and to help you with all of your compliance needs. You will always be working with an experienced team member, and an account manager who is fully dedicated to your unique needs. Our main office is located in Denver, Colorado, and our staff members are at your service, ready to help you.
Please give us a call to learn more about our services, ask questions or voice any concern you may have.
Our Address
6300 E Hampden Ave C-222 Denver, CO 80222
Local
(303) 223-2619
Toll Free (US and Canada)
(844) 22FMCSA (844) 223-6272
Office Hours
Monday - Friday: 9:00 AM - 5:00 PM Saturday - Sunday: Closed